FAQ

Can I return or exchange an item I ordered from vowels?

Orders are valid for returns up to 14 days after order has been received, or exchangeable up to 30 days after order has been received. For more information please see our full refunds and return policy linked here.

To begin a return or exchange, please email support@vowels.net with your order number or confirmation.

Can I cancel or change my vowels order?

Changing or canceling an order is only possible before any item(s) from the order has shipped. To make an order change or cancellation please email support@vowels.net with your order number. 

How long will it take to receive my vowels order?

We aim to deliver all orders in a timely manner. Once your purchase has been confirmed via email, you can expect a second shipping confirmation email within 1-2 business days. Please note that during high volume times, this may take slightly longer. 

Once your order has shipped and you receive said shipping confirmation email, you will be able to track the progress of your order shipment on your account page and via the tracking information provided in the confirmation email.

How do I know the item I ordered will fit?

vowels items are designed to fit a wide variety of body types. To ensure you find the best fit, please consult the sizing guide included on each product page. You may also refer to the information for the model’s size and dimensions on each product page.

If you’re in New York City, we have one of every size and style available to try on our 76 Bowery Showroom and Research Library. Please make a reservation to visit here.

Do you offer alterations or tailoring on vowels items?

We do not currently provide alteration services, however we are happy to recommend a tailor in New York City nearby to our 76 Bowery Showroom. Please email info@vowels.net.

Do prices include taxes, duties, or VAT?

For customers in the United States, prices as shown do not include tax. Taxes will be calculated and displayed upon checkout before you complete your purchase.

For customers in Japan, prices include Consumption Tax.

I’m unable to login to my account.

If you’ve forgotten your password, please use the account password reset link on the login page, you’ll receive an email to create a new password.

A product I was interested in is sold out online, is there any chance you have it in stock in the vowels showroom and library? / When will a product be restocked?

Once an item, size, or colorway shows up as “sold out” on our webstore, that’s it, but inventories may be replenished from time to time. Our inventory system tracks all products both in the vowels showroom and research library as well as our distribution center. On the product page for any sold out item, you can register for email notifications to be the first to know when the item you’re looking for is available again.

Please note, due to the nature of processing and manufacturing to our level of standards, replenishments may not be placed back in stock quickly, or at all, for some products.

What is the Vowels Research Library and how do I book access to it?

The Vowels Research Library is a curated collection of rare and archival books, magazines, and other printed ephemera from the personal collection of vowels Creative Director Yuki Yagi. Each item in the Research Library is cataloged and organized by the vowels team of designers and researchers by letters A, E, I, O, and U. A curated selection of the Research Library items that directly inspired our debut capsule collection is currently available for public viewing at our 76 Bowery location.

To learn more, or to book a reservation for library access, please visit our 76 Bowery page.

I’m interested in working with vowels, are you hiring?

Please see our Careers page for all currently available openings.

If you are interested in collaborating with vowels, or contributing to the blog, please email us at info@vowels.net.

If you are interested in hosting an event at the vowels Showroom and Research Library, please reach out to info@vowels.net.

I am a stylist, journalist, or other member of the media looking for more information on vowels.

Please reach out via email at press@vowels.net.

I still have a question.

For anything else, please don’t hesitate to reach out to us via email: info@vowels.net.