Shipping & Returns

Shipping Information

vowels ships everywhere in the World, and we usually process and dispatch orders within 1-2 business days of receipt of your order. You will receive an email including the link to track your parcel shortly after we arrange your shipment. Please note that during promotional offers and seasonal sale, the dispatch process can take up to 3-4 business days.

Return Information

We hope you love everything that you order from us, but don’t worry if something isn’t quite right. You have 14 days for open a return request through our Return and Exchanges upon receipt of your order to return your item(s), or to exchange them for a different size of the same item(s). Please note that all returned items must be unworn, unwashed, complete with original tags and/or packaging. Items returned in non-resalable conditions, won’t be eligible for refund, and we will need to send them back to you. If returning footwear, please use an outer packaging to protect the shoe box; it is part of the product, so any damage to the shoe box may result in the return being refused.

How does your return policy work?

You have 14 days upon receipt of your order to return or exchange your item(s) for a different size. Once you open your return request, you have 15 days to send your item(s) back to us.

Can I exchange my item(s)?

Yes, if you realize that you bought the wrong size, you can open an exchange request using the Return and Exchanges in the footer link of the website, provided that the size requested is available. You won’t see unavailable sizes in the dropdown selector.

How I can open a return request?

You can either use the Return and Exchanges link in the footer of the website - you just need to enter your Order ID and the email address used for your order - or you can log in to your account Order History.

How I can send my item(s) back to you?

We provide two methods to return your item(s) back to us. You can pick the one you prefer when opening your return or exchange request.

1. Automatic method: once we accept your return or exchange request, we will arrange the pick-up of your parcel from the same address that you used for your order. You will need to pack the item(s) in.

2. Manual method: once we accept your return or exchange request, we will arrange the pick-up of your parcel from the same address that you used for your order. You will need to pack the item(s) in