vowels ships everywhere in the World, and we usually process and dispatch orders within 1-2 business days of receipt of your order. You will receive an email including the link to track your parcel shortly after we arrange your shipment. Please note that during promotional offers and seasonal sale, the dispatch process can take up to 3-4 business days.

We hope you love everything that you order from us, but don't worry if something isn't quite right. You have 14 days upon receipt of your order to open a return request to return your item(s), or up to 14 days to exchange them for a different size of the same item(s). We are unable to exchange items for different colors. To receive a return label, and/or start an exchange request, please email info@vowels.net. All returned items must be unworn, unwashed, undamaged, and complete with original tags and/or packaging. Items returned in non-resalable conditions won't be eligible for exchange or refund and we will need to send them back to you. Please allow up to two weeks for exchange or refund processing.

You have 14 days upon receipt of your order to return or exchange your item(s) for a different size. Once you open your return request, you have 14 days to send your item(s) back to us.

You can either use the Return and Exchanges link in the footer of the website - you just need to enter your Order ID and the email address used for your order - or you can log in to your account Order History.

We provide two methods to return your item(s) back to us. You can pick the one you prefer when opening your return or exchange request.

• Automatic method, once we accept your return or exchange request, we will arrange the pick-up of your parcel from the same address that you used for your order. You will need to pack the item(s) in.
• Manual method, once we accept your return or exchange request, we will arrange the pick-up of your parcel from the same address that you used for your order. You will need to pack the item(s) in.